Description

*/ For Registration process contact me on 9843600455 /* Roles and Responsibilities : 1. Minimum B2.2 and above level of certification in French 2. Should be good in English communication as well 3. Profile mix of Graduate freshers or experienced undergraduates can apply 4. Needs to have good fair knowledge of hardware computers eg, RAM/ROM, types of Rams, SSD/HDD, Microprocessor etc 5. Typing Skills: 25 WPM/90% accuracy Candidates with relevant exp in language domain & technical will be an added advantage Act as a single point of contact for live chat and social media from users regarding their orders/ queries etc. through delivering excellent customer experience. Delivering fast and efficient service assisting customers with their immediate needs. Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns. Immediately deal with or escalate suspected or recognized customer issues as per defined procedures. Achieving Key Performance Indicator's (KPIs) whilst maintaining excellent quality. Adhering to TechM and customer procedures, policies, confidentiality guidance and data protection legislation. Work independently and within a team to maximize team potential. Communicate well with internal and external contacts. Desired Candidate Profile : Role: French Technical Support Qualification: B2 Delf Location: Mumbai, WFH Experience Range: 0 to 3 yrs Rounds of interview- 4 1. Technical MCQ test (30 set of MCQ test - questions will be based on core hardware computer support and this will be in English) 2. Written language round 3. verbal language round 4. Technical verbal round

Role and Responsibilities

• */ For Registration process contact me on 9843600455 /* Roles and Responsibilities : 1. Minimum B2.2 and above level of certification in French 2. Should be good in English communication as well 3. Profile mix of Graduate freshers or experienced undergraduates can apply 4. Needs to have good fair knowledge of hardware computers eg, RAM/ROM, types of Rams, SSD/HDD, Microprocessor etc 5. Typing Skills: 25 WPM/90% accuracy Candidates with relevant exp in language domain & technical will be an added advantage Act as a single point of contact for live chat and social media from users regarding their orders/ queries etc. through delivering excellent customer experience. Delivering fast and efficient service assisting customers with their immediate needs. Resolve problems at first point of contact in a friendly and helpful manner and take personal accountability for the resolution of customer concerns. Immediately deal with or escalate suspected or recognized customer issues as per defined procedures. Achieving Key Performance Indicator's (KPIs) whilst maintaining excellent quality. Adhering to TechM and customer procedures, policies, confidentiality guidance and data protection legislation. Work independently and within a team to maximize team potential. Communicate well with internal and external contacts. Desired Candidate Profile : Role: French Technical Support Qualification: B2 Delf Location: Mumbai, WFH Experience Range: 0 to 3 yrs Rounds of interview- 4 1. Technical MCQ test (30 set of MCQ test - questions will be based on core hardware computer support and this will be in English) 2. Written language round 3. verbal language round 4. Technical verbal round