Description

Job description "Hummingbird is an Adobe Commerce (Magento) Solution Partner. We build and maintain world-class e-Commerce solutions on the Adobe Commerce (Magento) platform for businesses around the world. (USA, UK, AUS) At Hummingbird, it is all about understanding the customer and building strong bonds at the customer-service provider level. We are looking for an experienced and versatile business analyst who is hungry to do this and more. Our ideal candidate has experience in handling various stakeholders and working closely with clients, and managerial staff. He/she will be comfortable with day-to-day stakeholder activities, as well as long-term strategy, thriving with tight deadlines and changing needs. If you are a people-person who loves the rewarding challenge of keeping your customer happy, we want to hear from you.

Role and Responsibilities

• Objectives of this Role Collaborate with business to determine the objective of their IT service request and document the business requirements to facilitate implementation of new or improved processes/systems. Challenge business to think outside the normal processes and promote efficiency in the way of doing business. Identify business strengths and opportunities and offer recommendations based on research for areas of improvement. Custodian of IT service request process from end to end. Responsibilities Plan, organise and deliver work sessions for gathering business requirements. Review and edit requirements and business processes, as necessary, based on proposed solutions. Facilitate the research and evaluation of possible system solutions. Manage change request in service request scope, identify potential crises and devise contingency plans. Effectively communicate and champion service request expectations with business and IT staff in a timely and clear fashion. Conduct monthly and as needed status meetings with business for updates and prioritisation of work efforts. Collaborate with application development staff on design, development and defect management. Collaborate with testing staff on test criteria and test plans. Define, analyse and document requirements. Use requirements to drive the design or review of test cases, process change requests, and manage a projects scope, acceptance, installation and deployment.