Description

Job description ABOUT GLOBALSIGN GlobalSign is a dynamic young company who supply a range of products which are used by Web site owners and other providers to enhance their digital security and to elevate the level of trust that their customers can experience. GlobalSign is part of the GMO Internet Group and has offices in Japan, UK, USA, Philippines, along with Russia, India, Singapore and Belgium. Its customers include household names such as BMW, Vodafone and ING Bank.

Role and Responsibilities

• ROLE & RESPONSIBILITIES As a Client Services Multi-Lingual Vetting Agent, you will join the GlobalSign Global Vetting Team, who are responsible for ensuring that applications made by customers meet the company's strict security policies and Guidelines set by the CA/B Forum and Baseline Requirements, and that any subsequent support issues are resolved efficiently. Vetting is crucial to the company. You must be able to apply the guidelines with rigour, diligence and integrity. Some degree of interpretation may be required, and you need to apply sound reasoning to arrive at decisions, and record and be prepared to defend decisions that are taken. The vetting process, ultimately resulting in the correct issuance of our certificates, must be executed quickly, so you need to be able to progress efficiently, and to be well organized in order to track multiple simultaneous applications, as well as keep within GlobalSign's SLA for each product and the appropriate Guidelines for the product. The vetting process involves a number of techniques, including research, and written or verbal communications with customers, so you must be comfortable with communicating with customers from around the globe with tact and diplomacy, and be able to project a professional image. The ability to speak three or more languages fluently would be a distinct advantage, and the required language abilities will be key to your employment. You will be required to use your language skills on a daily basis to assist your own vetting procedures and those of your Client Services colleagues, to ensure the business needs are met. You will work as part of the team with initiative, drive and good humour. The workload will fluctuate and you must be able to respond flexibly. The company is young, dynamic and growing. You will be able to make a real difference, and will be expected to make suggestions for improvements. You will be using a mixture of tools and should be familiar with MS Office applications and the internet. You will be trained on the products in accordance with business needs and your language skills but you do not need to be highly technical. You will be required on occasion to deal with Level 1 Support matters, as well as assisting with any translation or language requirements the business requires from the start. All customer support is conducted via telephone or email. You will ensure that requests made by customers are met in a timely and professional manner while providing excellent customer service. Shift work, including some weekend working will be required.