Description

Dear Candidate, Good Day, Greetings from CSS Corp, We are currently hiring for Freshers with CCNA / CCNP / CCIE ( Certifications/ training Is mandatory in either of the Certifications) Experience: 0- 2 Years in Networking Shift : US Shifts Education : Graduate with No standing arrears Please find Below the job description Skills Requirements • Understanding of WAN technologies, bandwidth, latency and how bandwidth and latency restrictions affect application performance • Experience reading and understanding packet captures like Wireshark, TCP dumps. • Good networking skills with understanding of packet flow through routers/switches, TCP session establishment. • Experience with general routing/switching protocols, policy-based routing, spanningtree, VLANs and VLAN trunk. • Experience/Additional knowledge with any of the following: NAT, SSL, HTTP, CIFS, MAPI, Firewall would be preferable. • Basic Linux knowledge to grep, cat, move etc.. • CCNA certification would be an added advantage.

Role and Responsibilities

• Provide remote support to customers via phone, web, and email. • Take ownership of customer issues and handle problems through to resolution. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues . • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Prioritize and managing open escalation cases. • Provide accurate and prompt updates to customers. • Manage technical escalations and participate in conference calls. • Some weekend coverage as required • Participate in cross regional/functional swarming support model • Document knowledge in the form of knowledge base articles. If interested , Kindly share your updated resume to [email protected], With the below mentioned Details Experience: Current Salary: Expected Salary: Notice Period: Regards Merlin