Description

Role & responsibilities- Job description The incumbent will play a fundamental role in building relationships and offering a high level of service to US SMB customers. They will possess outstanding quantitative, communications, and client leadership skills that will define, optimize and scale Drip s US SMB business. The prime responsibility is to maintain C-levels and VP Finances relationships with SMEs to grow our business Drive sales through existing customers. Deliver a % of overall revenue growth from allocated clients Understand the competitive landscape to ensure we offer the best client experience Grow revenue per customer on a quarter-to-quarter basis by getting more share of the wallet Builds relationships with customers develops and executes a strategic plan to achieve targets and maintain very low customer churn Our Checklist: Aggressive sales or account management professional that has been a strong individual contributor and front-line sales/account manager Able to thrive in a startup environment move quickly, think strategically, and be superb at tactical execution Proven track record to work cross-functionally with customer-facing and internal teams Consistent proven track record in exceeding targets and taking ownership of the tasks you are assigned You learn quickly, are comfortable with numbers, and have strong quantitative skills to use data to make insightful decisions Experience selling to the US or global SMBs is a big plus Native or bilingual English speaker with extremely strong written and verbal communication skills

Role and Responsibilities

• Role-Customer Success Associate Industry Type-Financial Services Functional Area-Customer Success, Service & Operations Employment Type-Full Time, Permanent Role Category-Customer Success